Fitness Passport FAQ
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Frequently Asked Questions
Signing Up
Membership Sign up
4
Member Sign up
How do I know if my application has been approved?
When can I start using my membership?
How can I get my employer join Fitness Passport?
Eligibility
2
How do I know if I'm eligible to join Fitness Passport?
I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?
Rejoining Fitness Passport
1
How to rejoin Fitness Passport or reactivate your account
Facilities
Access
5
What does "Staffed Hours Only" mean?
Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
Will my child be allowed access as they are below 16 years if age?
Can I access facilities interstate?
How do I upgrade or downgrade my package type to have access Australia Wide?
Classes and Extras
3
Are special classes/exercise classes included?
Is Crèche included?
Are swimming lessons and squad included?
General Facilities Inquiry
2
I have a problem with one of the facilities. Who can I talk to?
The gym I go to isn’t on the program. Why not, and how can I get it onto the program?
Fitness Passport MyFP App
Fitness Passport MyFP App
7
When can I access the mobile app?
How can I download the Fitness Passport MyFP mobile app?
How do I log into the MyFP app?
What features does the MyFP app have?
How do I use the mobile app to visit facilities?
See all 7 articles
Family Membership
Adding a Family member
3
Adding a Family Member
Who can I add as a family member?
I would like to add my partner/dependents to the program. How can I do this?
Family Eligibility
5
My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
My child is 23 and is financially dependant on me. Can I put him/her on the program under a family membership?
I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
I received a notification on my child turning 18, what should I do?
Can I add my over 18 Dependant as my partner?
General Family Membership Inquiry
1
I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
Forgotten Password
0
How to Sign Up with Fitness Passport
0
Printing a Receipt
0
Rejoining or reactivating membership
1
How to reactivate a family member?
Updating Bank Details
0
Uploading a Photo
0
Membership Portal
Membership Card
2
Replacing a Lost Card
Membership Cards
Logging in
3
What’s my username and password?
Changing my password
Multi-factor authentication
Updating
2
How can I update/edit my details?
Updating Bank Details
Other
2
How to Print a Receipt
Can I claim my Fitness Passport payments through my health fund?
Cancellations, Downgrade and Suspension
Cancellations
2
How do I cancel?
How can I remove a family member from my account?
Left Employer
3
What happens if I get a job transfer to another location?
I've changed employer, how can I continue using my Fitness Passport?
What happens when I leave my employment at my eligible workplace?
Suspension
5
What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
How can I suspend my account/membership?
Can I suspend part of my membership?
What happens if I get injured and can’t use the gym/pool?
I’m not ready to return to the gym yet, what are my options?
Fitness Passport Information
Terms and Conditions
0
FAQ
0
Privacy Policy
0
News and Articles
Articles
2
Exercise for your mental health
Nutrition - Baked Beans and Smoothie Recipes
Help and Other
Help
5
Who Can I Contact For Help?
Who is my workplace facilitator?
I’ve emailed Fitness Passport but not received a reply?
I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
Why don't you have a phone number to call?
Your Data
1
Member Data Removal
Payments and Fees
Missed payment
2
Why have I been charged a dishonour fee?
I missed a payment, what happens next?
Payments
2
What payment methods are available and can I change my scheduled payments?
Pro-rata charges
About Fitness Passport
About Us
3
What is Fitness Passport?
Can I visit multiple facilities or only the preferred facility I nominate in my survey?
How can I find out which gyms, pools and leisure centres are part of my membership?
Contract and Sign up fees
4
How much does Fitness Passport cost?
When will my contract end?
How much is the joining fee?
Is there an annual fee?
Policies and Terms & Conditions
7
Privacy Policy
Terms & Conditions
Australia - Terms & Conditions - Primary Members
Australia - Terms & Conditions - Secondary Members (Sign up prior to 1 December 2023)
New Zealand - Terms & Conditions - Primary Member
See all 7 articles
FAQ
0
Fitness Passport Membership Updates
0
NSW Reopening Information
0
Facilities
1
How do I access the gyms and pools?
Membership Eligibility
0
Changing My Membership or Personal Details
0
Login Details and Passwords
0
Payments
0
Cancellations and Suspensions
0
Lost Card
0
Pricing
0
Health Fund
0
Who Can I Contact For Help?
0
Other Questions
0
Newsletters
0
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