Fitness Passport FAQ

About Fitness Passport 3

• What is Fitness Passport?
• How do I know if I'm eligible to join?
• My employer doesn't have a Fitness Passport program, can I sign up?

Signing up 5

• How do I become a member?
• How do I know if my application has been approved?
• When can I start using my membership?
• How can I get my employer join Fitness Passport?
• How to rejoin Fitness Passport or reactivate your account

Access 5

• What does "Staffed Hours Only" mean?
• Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
• Will my child be allowed access as they are below 16 years if age?
• Can I access facilities interstate?
• How do I upgrade or downgrade my package type to have access Australia Wide?

Classes and Extras 3

• Are special classes/exercise classes included?
• Is Crèche included?
• Are swimming lessons and squad included?

General Facilities Inquiry 2

• I have a problem with one of the facilities. Who can I talk to?
• The gym I go to isn’t on the program. Why not, and how can I get it onto the program?

Fitness Passport MyFP App 8

• When can I access the mobile app?
• How can I download the Fitness Passport MyFP mobile app?
• How do I log into the MyFP app?
• What features does the MyFP app have?
• How do I use the mobile app to visit facilities?

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Adding a Family member 3

• Adding a Family Member
• Who can I add as a family member?
• I would like to add my partner/dependents to the program. How can I do this?

Family Eligibility 5

• My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
• My child is 23 and is financially dependant on me. Can I put him/her on the program under a family membership?
• I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
• I received a notification on my child turning 18, what should I do?
• Can I add my over 18 Dependant as my partner?

General Family Membership Inquiry 1

• I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?

Rejoining or reactivating membership 1

• How to reactivate a family member?

Logging in 4

• What’s my username and password?
• Changing my password
• Multi-factor authentication
• Upcoming changes to Multi-Factor Authentication (MFA)

Updating 2

• How can I update/edit my details?
• Updating Bank Details

Other 2

• How to Print a Receipt
• Can I claim my Fitness Passport payments through my health fund?

Cancellations 2

• How do I cancel?
• How can I remove a family member from my account?

Left Employer 3

• What happens if I get a job transfer to another location?
• I've changed employer, how can I continue using my Fitness Passport?
• What happens when I leave my employment at my eligible workplace?

Suspension 5

• What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
• How can I suspend my account/membership?
• Can I suspend part of my membership?
• What happens if I get injured and can’t use the gym/pool?
• I’m not ready to return to the gym yet, what are my options?

Help 5

• Who Can I Contact For Help?
• Who is my workplace facilitator?
• I’ve emailed Fitness Passport but not received a reply?
• I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
• Why don't you have a phone number to call?

Your Data 1

• Member Data Removal

Missed payment 2

• Why have I been charged a dishonour fee?
• I missed a payment, what happens next?

Payments 2

• What payment methods are available and can I change my scheduled payments?
• Pro-rata charges

About Us 2

• Can I visit multiple facilities or only the preferred facility I nominate in my survey?
• How can I find out which gyms, pools and leisure centres are part of my membership?

Contract and Sign up fees 4

• How much does Fitness Passport cost?
• When will my contract end?
• How much is the joining fee?
• Is there an annual fee?

Policies and Terms & Conditions 7

• Privacy Policy
• Terms & Conditions
• Australia - Terms & Conditions - Primary Members
• Australia - Terms & Conditions - Secondary Members (Sign up prior to 1 December 2023)
• New Zealand - Terms & Conditions - Primary Member

See all 7 articles

FAQ 0

Fitness Passport Membership Updates 0

NSW Reopening Information 0

Facilities 1

• How do I access the gyms and pools?

Membership Eligibility 0

Changing My Membership or Personal Details 0

Login Details and Passwords 0

Payments 0

Cancellations and Suspensions 0

Lost Card 0

Pricing 0

Health Fund 0

Who Can I Contact For Help? 0

Other Questions 0

Newsletters 0