Fitness Passport FAQ

About Us 3

• What is Fitness Passport?
• Can I visit multiple facilities or only the preferred facility I nominate in my survey?
• How can I find out which gyms, pools and leisure centres are part of my membership?

Contract and Sign up fees 4

• How much does Fitness Passport cost?
• When will my contract end?
• How much is the joining fee?
• Is there an annual fee?

Policies and Terms & Conditions 2

• Privacy Policy
• Terms & Conditions

FAQ 0

Fitness Passport Membership Updates 0

NSW Reopening Information 0

Facilities 0

Membership Eligibility 0

Changing My Membership or Personal Details 0

Login Details and Passwords 0

Payments 0

Cancellations and Suspensions 0

Lost Card 0

Pricing 0

Health Fund 0

Who Can I Contact For Help? 0

Other Questions 0

Newsletters 0

Membership Sign up 4

• Member Sign up
• How do I know if my application has been approved?
• When can I start using my membership?
• How can I get my employer join Fitness Passport?

Eligibility 2

• How do I know if I'm eligible to join Fitness Passport?
• I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?

Rejoing Fitness Passport 1

• How to rejoin Fitness Passport or reactivate your account

Access 6

• What does staffed hours means?
• How do I access the gyms and pools?
• Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
• Will my child be allowed access as they are below 16 years if age?
• When I try to scan the barcode on my card, it doesn’t work – what’s going on?

See all 6 articles

Classes and Extras 3

• Are special classes/exercise classes included?
• Is Crèche included?
• Are swimming lessons and squad included?

General Facilities Inquiry 2

• I have a problem with one of the facilities. Who can I talk to?
• The gym I go to isn’t on the program. Why not, and how can I get it onto the program?

Adding a Family member 3

• Adding a Family Member
• Who can I add as a family member?
• I would like to add my partner/dependents to the program. How can I do this?

Family Eligibility 5

• My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
• My child is 23 and is financially dependant on me. Can I put him/her on the program under a family membership?
• I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
• I received a notification on my child turning 18, what should I do?
• Can I add my over 18 Dependant as my partner?

General Family Membership Inquiry 1

• I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?

Forgotten Password 0

How to Sign Up with Fitness Passport 0

Printing a Receipt 0

Rejoining or reactivating membership 0

Updating Bank Details 0

Uploading a Photo 0

Membership Card 3

• I have made a payment, but haven’t received my card - why not?
• Will I be charged for a replacement card?
• Replacing a Lost Card

Username and Password 1

• What’s my username and password?

Updating 3

• How can I update/edit my details?
• Updating Bank Details
• How to upload a photo?

Other 2

• How to Print a Receipt
• Can I claim my Fitness Passport payments through my health fund?

Missed payment 2

• Why have I been charged a dishonour fee?
• I missed a payment, what happens next?

Payments 2

• What payment methods are available and can I change my scheduled payments?
• Pro-rata charges

Cancellations 2

• How do I cancel?
• How can I remove a family member from my account?

Left Employer 3

• What happens if I get a job transfer to another location?
• I've changed employer, how can I continue using my Fitness Passport?
• What happens when I leave my employment at my eligible workplace?

Suspension 5

• What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
• How can I suspend my account/membership?
• Can I suspend part of my membership?
• What happens if I get injured and can’t use the gym/pool?
• I’m not ready to return to the gym yet, what are my options?

Help 5

• Who Can I Contact For Help?
• Who is my workplace facilitator?
• I’ve emailed Fitness Passport but not received a reply?
• I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
• Why don't you have a phone number to call?

Terms and Conditions 0

FAQ 0

Privacy Policy 0

Articles 2

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