Fitness Passport FAQ
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Fitness Passport Membership Updates
How does the Melbourne lockdown impact my membership?
Reopening updates for Regional Victoria members
How does the ACT lockdown impact my membership?
Information on group fitness classes whilst government restrictions are in place
General information when returning to the gym
NSW Reopening Information
Will Fitness Passport reopen on 11th October 2021 when restrictions ease?
When will I be charged for my membership once gyms reopen?
I’m not ready to return to the gym yet, what are my options?
Will gyms require proof of vaccination before allowing entry?
Can I access indoor pools from 11 October?
See all 7 articles
What facilities can I attend?
How do I access the gyms and pools?
Are special classes/exercise classes included?
Are swimming lessons and squad included?
Is Crèche included?
See all 12 articles
I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?
I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
How do I know if I'm eligible to join Fitness Passport?
My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
See all 9 articles
Changing My Membership or Personal Details
How can I update/edit my details?
I would like to add my partner/dependents to the program. How can I do this?
Login Details and Passwords
What’s my username and password?
What if I can’t remember my password?
I have made a payment, but haven’t received my card - why not?
What payment methods are available & how often am I charged?
I missed a payment, what happens next?
Why have I been charged a dishonour fee?
Cancellations and Suspensions
How do I cancel?
How can I remove a family member from my account?
What happens when I leave my employment at my eligible workplace?
How can I suspend my account/membership?
What happens if I get injured and can’t use the gym/pool?
See all 10 articles
Will I be charged for a replacement card?
Replacing a Lost Card
How much does Fitness Passport cost?
How much is the joining fee?
Is there an annual fee?
Can I claim my Fitness Passport payments through my health fund?
Who Can I Contact For Help?
Who Can I Contact For Help?
Why don't you have a phone number to call?
I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
Who is my workplace facilitator?
I’ve emailed Fitness Passport but not received a reply?
Help Desk Software
by Freshdesk Support Desk