Fitness Passport FAQ
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General
FP Membership Reopening Updates
7
When will Fitness Passport open in Victoria?
Update on South Australian Fitness Passport Memberships
When will Fitness Passport open in New South Wales and ACT?
When will Fitness Passport open in Queensland?
When will Fitness Passport open in Western Australia?
See all 7 articles
Changing My Membership or Personal Details
2
How can I update/edit my details?
I would like to add my partner/dependents to the program. How can I do this?
Membership Eligibility
9
How do I know if I'm eligible to join Fitness Passport?
I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?
I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
See all 9 articles
Facilities
12
What facilities can I attend?
How do I access the gyms and pools?
Are special classes/exercise classes included?
Are swimming lessons included?
Is Crèche included?
See all 12 articles
Login Details and Passwords
2
What’s my username and password?
What if I can’t remember my password?
Payments
4
I have made a payment, but haven’t received my card - why not?
What payment methods are available & how often am I charged?
I missed a payment, what happens next?
Why have I been charged a dishonour fee?
Cancellations and Suspensions
10
How do I cancel?
How can I remove a family member from my account?
What happens when I leave my employment at my eligible workplace?
How can I suspend my account/membership?
What happens if I get injured and can’t use the gym/pool?
See all 10 articles
Lost Card
2
Will I be charged for a replacement card?
Replacing a Lost Card
Pricing
3
How much does Fitness Passport cost?
How much is the joining fee?
Is there an annual fee?
Health Fund
1
Can I claim my Fitness Passport payments through my health fund?
Who Can I Contact For Help?
2
Who Can I Contact For Help?
Why don't you have a phone number to call?
Other Questions
3
I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
Who is my workplace facilitator?
I’ve emailed Fitness Passport but not received a reply?
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