Fitness Passport FAQ

Fitness Passport Membership Updates 5

• How does the Melbourne lockdown impact my membership?
• Reopening updates for Regional Victoria members
• How does the ACT lockdown impact my membership?
• Information on group fitness classes whilst government restrictions are in place
• General information when returning to the gym

NSW Reopening Information 7

• Will Fitness Passport reopen on 11th October 2021 when restrictions ease?
• When will I be charged for my membership once gyms reopen?
• I’m not ready to return to the gym yet, what are my options?
• Will gyms require proof of vaccination before allowing entry?
• Can I access indoor pools from 11 October?

See all 7 articles

Facilities 12

• What facilities can I attend?
• How do I access the gyms and pools?
• Are special classes/exercise classes included?
• Are swimming lessons and squad included?
• Is Crèche included?

See all 12 articles

Membership Eligibility 9

• I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
• I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?
• I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
• How do I know if I'm eligible to join Fitness Passport?
• My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?

See all 9 articles

Changing My Membership or Personal Details 2

• How can I update/edit my details?
• I would like to add my partner/dependents to the program. How can I do this?

Login Details and Passwords 2

• What’s my username and password?
• What if I can’t remember my password?

Payments 4

• I have made a payment, but haven’t received my card - why not?
• What payment methods are available & how often am I charged?
• I missed a payment, what happens next?
• Why have I been charged a dishonour fee?

Cancellations and Suspensions 10

• How do I cancel?
• How can I remove a family member from my account?
• What happens when I leave my employment at my eligible workplace?
• How can I suspend my account/membership?
• What happens if I get injured and can’t use the gym/pool?

See all 10 articles

Lost Card 2

• Will I be charged for a replacement card?
• Replacing a Lost Card

Pricing 3

• How much does Fitness Passport cost?
• How much is the joining fee?
• Is there an annual fee?

Health Fund 1

• Can I claim my Fitness Passport payments through my health fund?

Who Can I Contact For Help? 2

• Who Can I Contact For Help?
• Why don't you have a phone number to call?

Other Questions 3

• I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
• Who is my workplace facilitator?
• I’ve emailed Fitness Passport but not received a reply?