Fitness Passport FAQ

Access 5

• What does "Staffed Hours Only" mean?
• Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
• Will my child be allowed access as they are below 16 years if age?
• Can I access facilities interstate?
• How do I upgrade or downgrade my package type to have access Australia Wide?

Classes and Extras 3

• Are special classes/exercise classes included?
• Is Crèche included?
• Are swimming lessons and squad included?

General Facilities Inquiry 2

• I have a problem with one of the facilities. Who can I talk to?
• The gym I go to isn’t on the program. Why not, and how can I get it onto the program?