Access

What does staffed hours means?
Staffed hours relates to the operating hours of a facility or establishment where they are fully staffed. “Staffed Hours Only” means that your access is lim...
Tue, 24 May, 2022 at 4:01 PM
How do I access the gyms and pools?
Most facilities on the Fitness Passport program have a Fitness Passport iPad scanner at reception. Before you enter the facility, scan your Fitness Passport...
Tue, 31 May, 2022 at 10:48 AM
Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
A number of facilities request members wishing to access their facility to purchase a swipe key so you can gain access to the facility. This depends on the ...
Tue, 24 May, 2022 at 4:03 PM
Will my child be allowed access as they are below 16 years if age?
Unfortunately some facilities do not allow children below 16 years old to be unaccompanied by adults. This policy is set by facilities to ensure the safety ...
Tue, 24 May, 2022 at 4:05 PM
When I try to scan the barcode on my card, it doesn’t work – what’s going on?
To scan your card, press the “scan here” button on the scanner, hold your card up to the camera to scan your barcode and wait for the green “ok” before ente...
Tue, 31 May, 2022 at 10:56 AM
Can I access facilities interstate?
Please check your current package if you have access to facilities interstate by logging in to www.fitnesspassport.com.au. On your dashboard, scroll down to...
Tue, 31 May, 2022 at 12:09 PM