Cancellations and Suspensions

How do I cancel?
When you sign up with Fitness Passport you join for a minimum 12-month contract period. If you elect to withdraw from the program inside that 12-month perio...
Thu, 9 May, 2019 at 10:09 AM
How can I remove a family member from my account?
You can only downgrade from a Family to Single membership after the initial 12-month period is up. If you have completed the initial 12-month contract, plea...
Wed, 17 Apr, 2019 at 9:37 AM
What happens when I leave my employment at my eligible workplace?
If you love your Fitness Passport membership, it’s always worth checking with us if your new employer has the program and we can transfer your membership ov...
Thu, 29 Nov, 2018 at 11:35 AM
How can I suspend my account/membership?
Memberships may be suspended for a minimum of 2 weeks and a maximum of 2 months without documentation, but for only for a maximum of 2 months per calendar y...
Tue, 8 Jun, 2021 at 11:39 AM
What happens if I get injured and can’t use the gym/pool?
If you are injured and need to suspend your membership for up to 2 months, you can do this by logging in to www.fitnesspassport.com.au with your email and p...
Thu, 26 Nov, 2020 at 12:45 AM
What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
You can continue your membership and continue to use the program whilst you are on leave. Alternatively, you can suspend your membership until you get bac...
Thu, 26 Nov, 2020 at 12:46 AM
Can I suspend part of my membership?
If you choose to suspend your membership (subject to the relevant criteria identified above), your entire membership is suspended. There is no ability to su...
Thu, 15 Nov, 2018 at 4:25 PM
What happens if I get a job transfer to another location?
If you are transferring with your employer to a location where our Fitness Passport has facilities available, you can continue to use your membership. Howev...
Thu, 29 Nov, 2018 at 11:36 AM
I've changed employer, how can I continue using my Fitness Passport?
If your new employer offers Fitness Passport, you can transfer to their program by logging into www.fitnesspassport.com.au using your email and password.  ...
Thu, 26 Nov, 2020 at 12:47 AM
When will my contract end?
Fitness Passport membership has an initial minimum contract of 12 months. Your membership will continue on after this 12 month period unless you notify us t...
Wed, 12 Dec, 2018 at 6:16 PM