How do I cancel?

Modified on Tue, 24 Jun at 2:49 PM

There is a 30-day notice period required for membership cancellation requests. When you sign up with Fitness Passport you join for a minimum 12-month contract period. If you elect to withdraw from the program inside that 12-month period, you may be charged a cancellation fee (see matrix below). If you need further clarification you may get in touch with your workplace facilitator (if applicable) or contact us by clicking the "Submit a ticket" button at the top of this screen.


Number of weeks since start of contractSingle MembershipFamily MembershipSingle Plus*
Family Plus*
Week 3 - 13$225.00$275.00$275.00$325.00
Week 14 - 26$175.00$225.00$225.00$275.00
Week 27 - 39$125.00$175.00$175.00$225.00
Week 40 - 45$75.00$125.00$125.00$175.00
Week 46 - 50$25.00$50.00$50.00$75.00

*Plus Membership means your Membership, that also has a dependent child aged between 18 and 25 (an Additional Dependant Passport).


If you wish to cancel your membership, please contact us by clicking the "Submit a ticket" button at the top of this screen.

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