We understand that circumstances change, and we’re here to help make the process as smooth as possible.
How cancellation works
Submit a cancellation request by submitting a ticket by clicking here, or the Submit a Ticket link above. There is a 30 day notice period for cancellations, and the 30 days begins when you contact us. You'll continue to have access to facilities during the notice period.
Before you cancel
Not quite ready to cancel? You might be eligible to pause your membership instead. It’s a great way to take a break without losing access long-term. Learn more about suspension options that might suit your situation.
Your membership agreement
Fitness Passport memberships include a minimum 12-month commitment from the date of your first direct debit.
If you cancel before completing your 12-month term, an early cancellation fee may apply depending on your membership type and timing.
After your 12-month term, cancellation fees no longer apply - but we do require 30 days’ notice to process your cancellation.
Early Cancellation Fees
Number of weeks since start of contract | Single Membership | Family Membership | Single Plus* | Family Plus* |
Week 3 - 13 | $225.00 | $275.00 | $275.00 | $325.00 |
Week 14 - 26 | $175.00 | $225.00 | $225.00 | $275.00 |
Week 27 - 39 | $125.00 | $175.00 | $175.00 | $225.00 |
Week 40 - 45 | $75.00 | $125.00 | $125.00 | $175.00 |
Week 46 - 50 | $25.00 | $50.00 | $50.00 | $75.00 |
*Plus Membership includes a dependent child aged between 18 and 25 (an Additional Dependant Passport).
Need support?
Our team is here to help you understand your options:
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