What facilities can I attend?
If you're not yet a member, you can contact your workplace facilitator to give you a link to the facilities on your employer's program. You can al...
Thu, 26 Nov, 2020 at 12:26 AM
How do I access the gyms and pools?
Most facilities on the Fitness Passport program have Fitness Passport iPad scanners. In order to use the gym, you MUST register your Fitness Passport ID car...
Thu, 6 Dec, 2018 at 11:00 AM
Are special classes/exercise classes included?
Most classes are included if they are included in a standard membership with that facility but some classes may incur an additional cost. Membership does no...
Wed, 10 Feb, 2021 at 11:07 AM
Are swimming lessons and squad included?
Fitness Passport memberships are for general access to pools and unfortunately do not cover any portion of swimming squads, swimming lessons, school carniva...
Wed, 20 Oct, 2021 at 5:16 PM
Is Crèche included?
Additional services like crèche may incur an additional cost. This is up to the gym and is generally based on whether these costs are included in their stan...
Tue, 11 Dec, 2018 at 1:17 PM
Can I attend more than one facility?
With Fitness Passport, you are able to access any of the gyms on your employer's package list. This means you are not restricted to the use of one gym ...
Tue, 29 Jan, 2019 at 3:30 PM
Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
A number of facilities request members wishing to access their facility to purchase a swipe key so you can gain access to the facility. This depends on the ...
Wed, 30 Oct, 2019 at 4:03 PM
When I try to scan the barcode on my card, it doesn’t work – what’s going on?
If your card does not register on the scanner there may be a problem with the barcode printed on your membership card. If this occurs, try to manually recor...
Thu, 6 Dec, 2018 at 11:02 AM
The gym I go to isn’t on the program. Why not, and how can I get it onto the program?
We are guided by what the majority of employees ask for. If your gym is not on the program it means that either it didn’t get very many votes in the last su...
Thu, 6 Dec, 2018 at 11:03 AM
I have a problem with one of the facilities. Who can I talk to?
Please contact us by clicking the "Send Us An Enquiry" button at the top of this screen.
Thu, 6 Dec, 2018 at 11:05 AM