Suspension

What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
You can continue your membership and continue to use the program whilst you are on leave. Alternatively, you can suspend your membership until you get back...
Wed, 25 May, 2022 at 9:57 AM
How can I suspend my account/membership?
Memberships may be suspended for a minimum of 2 weeks and a maximum of 2 months without documentation, but for only for a maximum of 2 months per calendar y...
Wed, 25 May, 2022 at 9:58 AM
Can I suspend part of my membership?
If you choose to suspend your membership (subject to the relevant criteria identified above), your entire membership is suspended. There is no ability to su...
Wed, 25 May, 2022 at 9:58 AM
What happens if I get injured and can’t use the gym/pool?
If you are injured and need to suspend your membership for up to 2 months, you can do this by logging in to www.fitnesspassport.com.au with your email and p...
Wed, 25 May, 2022 at 9:59 AM
I’m not ready to return to the gym yet, what are my options?
As options will vary based on each member’s individual circumstances, please use the ‘Send us an enquiry’ button on this page to contact the customer servic...
Wed, 25 May, 2022 at 9:59 AM