If you see this message, it means your mobile number and/or email address is already linked to an existing Fitness Passport account - either as a primary member or a family member.
Each email and mobile number must be unique, so you won’t be able to reuse them to create a new account.
What to do
Forgot your password?
Click Forgot Password and enter your email address to reset it.
Not sure which email you used?
No worries - we can help.
Send us an enquiry and include your details so we can check your account for you.
Tip: If you’re a family member, check with the primary member on your account - they can confirm which email address was added for you.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article