How do I reactivate a family member?

If you’d like to bring a family member back onto your Fitness Passport account, it’s easy!

Steps to reactivate a family member

1. Send us an enquiry here.

2. Include the names of the family members you’d like to reactivate.

3. If it’s been a while since they were active, add their current mobile number and email address so we can update their details.

What happens next

• We’ll send their applications to your Workplace Facilitator for approval.

• Once approved, your family members will be able to access facilities again using the Fitness Passport app.

Tip: Providing updated contact details upfront helps speed up the reactivation process.